RETURNS, EXCHANGES, WARRANTY, AND PAYMENT POLICIES:
Any product you purchase from Gel Blaster is covered by our straight-forward Returns & Warranty Policy. From the day you receive your order you are covered by our Returns & Warranty policy for 30 days!
If you received a product that ended up being defective or changed your mind within the first 14 days? We'll provide a return shipping label for you to send your products in like-new, unopened, and/or unused condition back to us.
After the first 14 days you can still send your products back by taking your box to your local post-office or UPS/FedEx location. We even offer a discounted return shipping label.
Anything returned to us in unopened or like-new condition with all parts, accessories, tags, labels, etc. is eligible for a refund for the cost of the products if returned within the 30 day period.
RETURNS & WARRANTY POLICIES DETAILS:
Our Customer Service team is happy to help resolve any issues you may have been experiencing with your purchases from GelBlaster.com. The following are important notes about returning any airsoft products for refund, store credit, warranty repairs, or exchanges. Please carefully review all the information below before proceeding with your return.
An RMA # is required for all returns. To obtain an RMA # please request one from our contact page.
The 30 day returns and warranty policy starts at the date of delivery.
All warranty related returns will be inspected by our technicians to determine warranty coverage.
Return requests are answered in the order they are received. Please allow 1-3 business days for our customer service team to process your return request.
All returns are subject to inspection by our returns department before being processed. Returns that are missing the factory packaging, are not returned in new condition, opened or used consumables, or show signs of abuse may be subject to a minimum 15% restocking fee.
The following will void your warranty and ability to return an item:
Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the orange tip, any warning/safety labels or markings, or other state/city compliant markings for any Gel Blasters on all orders to and from the state of California (or others that may require them).
Due to the nature and use of airsoft products external damage and/or wear and tear is not covered under warranty of any product.
Batteries that are not charged using a smart charger are not covered under warranty. A smart charger is required to safely charge all batteries.
Use of LiPO/LiFE/Li-Ion or any other high voltage/current batteries in guns not specifically advertised by the manufacturer as "LiPO, LiFE, or LiION-Ready".
Garments or Tactical Gear/Apparel that is soiled or missing it's original tags. Soiled garments or those with tags removed will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense. We will attempt to contact you via the email address provided on the order. If we are unable to get a response, any items that cannot be returned or are refused by the customer will be treated as abandoned and will be discarded by our staff without issuing a refund.
PRE-ORDER EXCLUSIVES AND LIMITED EDITION ITEM POLICIES
Due to the nature of limited edition and pre-order exclusives, and to ensure we manufacture the correct quantity of the item, we do not process cancellations for these orders.
However, our return, exchange, and warranty policies still apply to pre-orders and limited edition exclusives.
Due to the impact COVID-19 has had on the shipping industry, all delivery dates are estimates and are subject to change. Please understand this before placing your order.
BUYER RESPONSIBILITIES AND TERMS & CONDITIONS OF PURCHASING:
By purchasing anything from GelBlaster.com, you certify that you understand that it is your responsibility to know the local, state, and federal laws concerning the products you are purchasing.
You understand that the minimum age for purchasing Gel Blasters is 18 years and you meet this requirement.
You also verify that you have read and agree to any and all of Gel Blaster's policies. The buyer/consumer who purchases from Gel Blaster is responsible for informing themselves of all local and state laws.
Additionally, any person who purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on GelBlaster.com.
Once your order online or phone order is completed, the customer releases Gel Blaster of all liability related to acknowledgment of terms and conditions, policies, and product use liability.
The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms as provided.
PAYMENT AND REFUND POLICY:
We accept Visa, MasterCard, Discover, American Express, PayPal, Visa Checkout, and Amazon Pay. Payment options are selected at checkout.
Credit cards are charged at the time of checkout.
This policy is subject to change at any time and at the sole discretion of Gel Blaster.
Any refunds processed may take up to 5 business days to post to your account.
Refunds issued are for the cost of products only and any restocking fees, return to sender fees, or other applicable fees incurred are deducted from this total. In the case where the fees exceed the value of the products no refund may be issued.
Orders that are refused or undeliverable as addressed by the customer will be charged shipping both ways as well as any additional fees charged by the delivery company without exception. These fees will be deducted from any refunds issues for the order.
Shipping charges are non-refundable as these are paid for non-refundable postage.
Please note that if your billing and shipping addresses do not match we may likely attempt to contact you via email to confirm your order details. In some cases this will delay order processing by 1 business day or as long as it takes you to respond to our email inquiries. To avoid these potential delays we highly encourage shipping to your confirmed billing address.
CHARGEBACK & FRAUDULENT PURCHASES POLICY:
All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.
Unauthorized use and purchases will be reported to the local law enforcement agencies of the state in which the order originated.
Airsoft Station cannot be held responsible for any unauthorized use of a customer's lost/stolen/borrowed/etc. credit card or payment account for any reason whatsoever. It is the customer's responsibility to maintain possession and security of their cards, payment services including but not limited to PayPal/Amazon Pay/Visa Checkout, and all other financial accounts and information.
ORDER CANCELLATION POLICY:
We reserve the right to cancel any order for any reason we choose.
If you need to cancel your order we can do so if it has not already been shipped. We strive to fulfill orders as quickly as possible and have automated certain steps on approved orders to achieve this. In many cases the order can be canceled before shipping. However, it is possible that the order is shipped before we receive and process your request. In that case a return request must be submitted. If an order has already partially or completely shipped you can request a return shipping label from our Customer Service team which the cost will be deducted from the total refund. Cancellation requests received before any packages have shipped will not incur any additional restocking fees.
All canceled orders will be immediately refunded once the cancellation has been confirmed and all potential in-transit items have been returned to their originating shipping location (i.e. our warehouses). Refund processing may take 1-3 business days to appear on the original payment account. We do our best to issue refunds as quickly as possible on our end, however, we are unable to expedite the time it takes for financial institutions to issue the funds to your account.
ITEM AVAILABILITY AND BACKORDERS:
In stock items will be marked as "IN STOCK" Items marked otherwise are not in stock or are special order items which take longer to ship out.
Items marked as Out of Stock and are not available for immediate shipment may be back-ordered at the customer's request. We will send an email notice to customers upon back-ordering.
Cancellation of back-ordered items can be requested for either store credit or refund with no additional restocking fees.
Pre-Order items are expected to arrive at our warehouse within 2-4 weeks. This timeline is usually accurate but delays can occur so this is not guaranteed.